Author    Quench Editions Ebook Store    About Us

INTERNET-ON-A-DISK #72, December 2011

The newsletter of electronic texts and Internet trends.

edited by Richard Seltzer info@samizdat.com

other issues


Table of Contents

Out-of-the-Box Thinking

Fuzzy Thinking about Big Questions Fiction Book Reviews and Thoughts on Literature Notes on Ebooks and Ereaders Web and PC Notes

How to fix Congress? (January 20th, 2010)

In the wake of the Senate election in Massachusetts, an old friend and I were talking politics. I mentioned that the healthcare system is broken. He countered that the political system is broken. I agreed.

He suggested that one small thing that could be done to help improve the situation was term limits. I replied that that would require an amendment to the Constitution, which is no small matter and takes many years.

I counter-suggested that fixing House and Senate rules wouldn’t take an amendment, wouldn’t even take a law, and could have an immediate effect. For instance, seniority impacts committee memberships and chairmanships and how daily business is conducted. Eliminate seniority and come up with an equitable non-party way of determining committee memberships and chairmanships, and much of the bartering of favors would go away, smashing long-estabished personal power bases, and weakening the power of party organizations.

After that conversation, I ruminated on the implications. Congress people could choose which committees they wanted to be on and membership could be decided among the candidates by lot. Then chairmen could be selected by lot and stay in the post no more than a year, or even less. As a result, incumbents would no longer have a huge advantage over new-comers in elections, which would lead to shorter terms. And with no clear centers of power to focus on, lobbyists would have to dilute their efforts, paying attention to far more individuals. They would no longer be motivated to direct vast sums of money toward particular races. By reducing the incentive for corruption, corruption would decline.

But how could we get from here to there? Congress would never do it. The President doesn’t have the authority to do it. A constitutional amendment could bring about such a change, but the likelihood of that is zero, since every state legistature has the same kind of rules, with the same kind of entrenched power structures.

But there is a practical solution.

The effect of seniority and related rules is that elected representatives have vastly unequal power. If my district has a freshman congressman, if my state has a freshman senator, if either my congressman or one of my senators is not a Democrat or a Republican, then, effectively, I am disenfranchised. I am not fully and equally represented in Congress. I have, to a large extent, lost my right to equal representation.

Hence a group of citizens from such a district and such a state could bring a class-action suit against Congress, challenging such rules. Then, eventually, the Supreme Court could decide the issue.


Out-of-the-Box, Partial Solution to the Postal Service Riddle (December 6th, 2011)

In competition with UPS and FedEx, the US Postal Service is weighed down by a variety of requirements.  One of these requirements is that it must serve the entire country, not just the most lucrative markets (the cities where the population is concentrated).

It is important everybody (including rural customers) continue to be served and on equal terms (same price and same frequency of delivery).

Serving everyone is part of the cost of doing business for the Posal Service.  So make it part of the cost of doing business for its competitors as well.

Require them to either serve everyone (at equal price — no surcharge for rural deliveries — and with equal frequency of deliveries) or to pay significant subsidies to the US Postal Service.

The size of such subsidies should be structured to cover the additional costs incurred by the Postal Service.

That should make the Postal Service more finanically viable, make the competitive playing field among delivery companies more even, and ensure equal delivery service for all citizens, regardless of where they live.


“A is for Adela” — a do-it-yourself alphabet book (August 25th, 2009)

As a present for my first grandchild (Adela, now age one and a half), I assembled an alphabet book, with pictures of family members, friends, toys, etc. The “family” was the extended family, as a reminder of cousins that she sees rarely (because she’s in New York and they are mostly around Boston). It began: A is for Adela.

It’s easy to do, and results in a time-capsule-like keepsake, a snapshot of the extended family of a point in time.

I used one picture of one person per page and at least one page for each letter of the alphabet. But the number of pages per letter was unlimited, so no one was left out because a letter was “taken.”

The photos were taken with a digital camera. I used Word to make the pages. Starting with a blank page, I would insert the picture, then drag at the corner of the picture to expand it to fill the available space. Then I typed the text at the bottom of the page (headline 1, and centered). And I printed (in color) using my everyday HP printer on ordinary copy paper.

I put them all in a 3-ring binder. But instead of punching holes in the paper, I inserted each into an Avery Sheet Protector (see through plastic containers the same size as the paper, with 3 holes in the plastic). That makes the pages more durable and less likely to be ripped out in the hands of a two year old.

Give it a try.


Fuzzy #9 -- Why we read/write/watch stories — fiction and evolution (May 2, 2010)

Why do we read/write/watch stories? Why do we need thousands of them and always new ones?

It’s not just escape and fun. It’s also survival of the species.

Each of us has the potential for thousands of different personalities/lives. Some are stronger than others, but all are capable of growing and becoming dominant.

When a group of people faces a crisis together, the individuals by nature (like water finding its own level) take on roles (like “leader”) that are necessary for survival — with previously hidden potential coming to the fore.

In reading and writing stories, we exercise these potential lives within us, and vicariously acquire experience, which could, under unexpected crisis situations, prove important for the survival of the group or the species.

That’s also why it’s important to preserve and read thousands of old previously out-of-print and forgotten books.


Fuzzy #10 — Trying to Move Beyond the Limitations of Science (10/22/2010)

The scientific method is a way to answer questions.  But every question implies hypotheses.  And the scientific answer is limited to those hypotheses. And hypotheses are limited by previous knowledge, cultural bias, etc.

We face the same limitation in everyday life  We automatically filter what we sense based on what we expect to sense.  Every time we direct our attention to what we see or hear, we are asking questions of the world around us, based on what we have experienced before; and anything seriously out of the range of expectation goes ignored.

Basically, if you don’t ask the right questions, you don’t get the right answers.  And as human beings, we are very limited in the range of hypotheses we can consider, in the kinds of questions we can ask.  Intuition/thinking-out-of-the-box some times expands that range, but not by much.

Today, computer simulation is widely used in conjunction with physical experiments to test hypotheses/answer questions — but still within the limits of the hypotheses/questions that the human mind can generate.

To move beyond this limitation, we need programs which automatically generate hypotheses that otherwise would not be considered; programs that come up with off-the-wall ideas and subject them to a preliminary check of plausibility, without ruling out possibilities that are complex and improbable.  Such hypotheses could lead to experiments and inventions that record and help interpret potentially important data that would otherwise be ignored.

In the Middle Ages, the rule of thumb known as Occam’s Razor (”one should not increase, beyond what is necessary, the number of entities required to explain anything”) was important in setting the stage for scientific advancement.  That rule made sense in terms the limitations of the human brain.  But computers can deal with far more variables than humans can; and can calculate trees of causation far further; and open up the possibility of identifying multiple explanations of the same event, all valid from different perspectives, but perhaps leading to different long-term consequences.  Any automatic hypothesis generator should move beyond Occam’s Razor.

It is time to expand the range of what we consider possible, to move beyond categories and conceptual limitations of the human mind.


Fuzzy #11 — Language: Anarchy, Dialogue, and Understanding (November 28th, 2011)

In a dream last night, two people were completely at odds with one another.  They used language differently, understood the same words in different senses.  They argued repeatedly.  But through the medium of language, using words to define other words,  they found common ground and arrived at a state of mutual acceptance.  Language was the medium for their reconciliation, almost magically helping bring about understanding.

I had this dream after dozing off in the middle of reading “The Information” by James Gleick.  And when I woke, I realized that what I had previously presumed was the weakness of language was, in fact, its strength.

It is the flexible, self-referential nature of language, its basic fuzziness and imprecision that makes the process of understanding and reconciliation work.  There is no absolutely meaning of anything.  Meaning comes from the conflict of two people who use words in different ways, each striving to communicate with one another.  The fuzziness fosters the process of arriving at mutual understanding.  And it all works so well not despite, but rather because of the anarchic creation of new words and new definitions of old words.

At the beginning of an attempt at serious communication, there can be no illusion of understanding because the fuzziness of the words that both parties use is so obvious.  That problem initiates the dialouge through which by a repetitive, recursive process, using language to define language, understanding is reached.

In other words, language’s fuzziness leads to clarity and agreement.  The fuzziness is not a weakness, not a mistake.  It’s the essence and genius of language.

Two people from different regions or different disciplines or different walks of life or different ethnic backgrounds naturally use the same words in very different ways.  When they meet and try to communicate, the self-referential nature of language — how we use words to define words, how we sometimes use the same words with different intended meanings — sets our expectations of conflict and provides the path toward reconciliation.

Hence the complexity and multiplicity of language (consisting of many different private languages within the massive overall language), the way language continuously grows and changes — that is the source of the mysterious power of language.

Language is not just a static tool that people use to communicate.  Its apparent faults and weaknesses and ambiguities force dialogue, since only through the give and take of dialogue is it possible to communicate concepts of consequence.

Hence Plato’s dialgoues with definitions proposed, challenged, and refined.

Hence the precedents of case law enriching the understanding of laws.


Variation on a Chinese Legend [The Butterfly Lovers] (December 13th, 2011)

In a village in China, a young man and a young woman fell in love.  But the man’s family was strictly Taoist, and the woman’s family was strictly Buddhist; and the parents would not allow such a marriage.  So the two of them vowed to never marry and to live pure and righteous lives in hope that in their next reincarnation they might be united.

They lived as they had vowed; and when they died, they were reborn.  As a reward for his saintliness, he was born into a strictly Buddhist family.  And as a reward for her saintliness, she was born into a strictly Taoist family.  They fell in love again, and once again they could not marry.  In frustration, they vowed to live lives of selfish dissapation, striving only for personal wealth and pleasure.

When they died, in punishment for their many sins, they were both reborn into Baptist families. They fell in love again.  And this time they married and lived happily ever after.


In Just-spring and Hemingway (June 26th, 2011)

One of my favorite poems is “In Just-spring…” by e.e. cummings, which ends:

"it’s
spring
and
the
goat-footed
balloon/Man whistles
far
and
wee"

High-school footnotes connected “goat-footed” with the Pan of Greek mythology. But for so spontaneous, so immediate a poem, that felt like a stretch.

Having recently seen Woody Allen’s new flick “Midnight in Paris” (great fun), I read several books about Americans in Paris in the 1920s, and reread “The Sun Also Rises” and “A Moveable Feast”.  I was surprised to learn that e. e. cummings was in Paris when Hemingway was there.  And in “A Moveable Feast” I stumbled upon the following evocation of spring:

“In the spring mornings I would work early while my wife still slept.  The windows were open wide and the cobbles of the street were drying after the rain.  The sun was drying the wet faces of the houses that faced the window.  The shops were all shuttered.  The goat-heard came up the street blowing his pipes and a woman who lived on the floor above us cam out onto the sidewalk with a big pot.  The goatherd chose one of the heavy-bagged, black milk-goats and milked her into the pot while his dog pushed the others onto the sidewalk.  The goats looked around, turning their necks like sight-seers.  The goatherd took the money from the woman and thanked her and went on up the street piping and the dog herded the goats on ahead, their horns bobbing.  I went back to writing and the woman came up the stairs with the goat milk.  She wore her felt-soled cleaning shoes and I only heard her breathing as she stopped on the stairs outside our door and the the shutting of her door.  She was the only customer for goat milk in our building.”

For me, that passage gives the cumming’s poem a fresh tactile immediacy.


Saint Smith and Other Stories by Richard Seltzer (May 8th, 2011)

Saint Smith and Other Stories consists of two novellas and five short stories. “Saint Smith” focuses on Charlie, a would-be experimental film maker, Sarah his traditional Bible-believing mother, and Irene the clever ironic uninhibited German woman he marries. “The Barracks” takes place in basic training at Fort Polk, Louisiana, at the time of the Viet Nam War. The five stories deal with puzzles of human nature and the meaning of life.

Available at http://www.amazon.com/dp/1455400866

 “[Saint Smith is] rich in thought and peopled with intriguing characters (each soul exotic in its own peculiar mix of angels and demons, reality and fantasy, order and anarchy). The selected episodes of their lives are like pieces in an interlocking jigsaw puzzle which, when assembled, present another puzzle – the “What’s wrong with this picture?” kind. Everyone and everything is in its appropriate place, all is proper. Yet something is missing. Something isn’t right. Somehow it all has the quality of a dream. And yet it isn’t a dream – it’s life. The theme of sandcastles, the building of houses, the mansions in houses, the building of lives, the dream of living, Charlie with his camera like waves sweeping over fragile constructions at once real and make believe is all brilliant, and challenging. It has a Barth, Vonnegut, even Borges aspect to it, as do the rest of the pieces in the collection, only without the surrealism, which may make it even more effective as the impact settles in.”
– Rex Sexton, author of “Desert Flower”, “The Time Hotel”, “Night Without Stars”, and “X Ray Eyes”
Reactions to “Saint Smith and Other Stories”

The following is a reaction to “Saint Smith and Other Stories” from a friend of mine in Russia:

“I’ve read your book with pleasure because I’ve found the reflection of my deepest thoughts, questions and doubts.

"We all (All? Several? Electus? Happiest from us? Unluckiest from us?) have a godlike spark in our soul. I’m sure that you feel yourself a little bit like God (Sometimes? Seldom? Always?) I would like to be ensured that I’m a goddess while I was a child as this Saint Smith was. I could create something very significant and important for people. Certainly Dante felt himself like God when he distributed sinners into cycles of Hell in his “Divine Comedy”. It’s interesting that he had inserted betrayers of spiritual into deepest ninth cycle. That means that in this cycle must be creators who don’t create.

"By the way G.Altshuller (the author of the theory of inventive decisions, see http://www.altshuller.ru/world/eng/index.asp ) had studied the biographies of famous inventors and found their common rules and principles (Life Strategy of a Creative Person - LSCP). All inventors preferred to suffer and to be considered as crazy but not to refuse from development of their inventions.

"I see in your barracks the model of our life with its limits and conformity. And with our readiness to admire and envy to men who we consider as hero and who have not enough guts even to take a shower.

"While reading I had recalled the pantomime of the famous French mime Marcel Marso. He showed a man in a cage who tried to go out breaking iron rods of the cage and threatening to heaven in epicene fury. At last he had done it – he was free! What a blessing! And immediately he had found a new cage, a little bit larger than previous one. And he (as we all) realized that life is only a file of cages. And behind one bar screen there are thousand bar screens. And behind one hope there are thousand hopes…


The Elegance of the Hedgehog by Muriel Barbery (October 18th, 2009)

reviewed by Richard Seltzer, seltzer@samizdat.com

This book shocked and delighted me. I stayed up all night and read it in a single gulp — I couldn’t go do anything else until I finished it.

You could say that this is the story of a woman’s first love at the age of 54. You could also say that this is a series of epiphanies, in the James Joyce sense (as Wikipedia puts it “his protagonists came to sudden recognitions that changed their view of themselves or their social condition and often sparking a reversal or change of heart.”) Or you could say that it is a series of essays on the essence of art and beauty and the meaning of life.

The perspective alternates between an intelligent self-educated 54-year-old concierge and a brilliant 12-year-old girl from a wealthy family who lives in the same building. The concierge, Madame Michel or Renee, pretends to be stupid, ignorant, and ordinary, and has so pretended her entire life. The young girl, Paloma, also disguises her brilliance, feels out of harmony with the world she lives in, and is toying with the idea of killing herself and burning the building down.

The third main character, Kakuro Ozu, is a wealthy retired Japanese gentleman. He moves into the building when Monsieur Arthens (the food critic on the sixth floor who is the central character in Barbery’s other novel “Gourmet Rhapsody”) dies. Kakuro buys the critic’s apartment and transforms it, and then transforms the lives of both Renee and Paloma. Despite their very different backgrounds, the three main characters act and think and speak in ways that resonate with one another.

Somewhat like a Virginia Woolf book, the story isn’t so much what happens as what is perceived. The three main characters all change/develop radically from their interaction with one another, but the other residents of the building see nothing.

pp. 144-145
We never look beyond our assumptions and, what’s worse, we have given up trying to meet others; we just meet ourselves. We don’t recognize each other because other people have become our permanent mirrors. if we actually realized this, if we were to become aware of the fact that we are only ever looking at ourselves in the other person, that we are alone in the wilderness, we would go crazy… As for me, I implore fate to give me the chance to see beyond myself and truly met someone.

p. 303
“They didn’t recognize me,” I say.

I came to a halt in the middle of the sidewalk, complete flabbergasted.

“They didn’t recognize me,” I repeat.

He stops in turn, my hand still on his arm.

“It is because they have never seen you,” he says. “I would recognize you anywhere.”

The title of the book is a description/analysis of Renee.

p. 143
Madame Michel [Renee] has the elegance of the hedgehog: on the outside, she’s covered in quills, a real fortress, but my gut feeling is that on the inside, she has the same simple refinement as the hedgehog: a deceptively indolent little creature, fiercely solitary — and terribly elegant.

That’s the perspective of Paloma, who deeply empathizes with the concierge and, in her own way is also a hedgehog.

Renee has a talent for discovering elegance and beauty in the everyday and ordinary. For instance, when she first visits Kakuro’s apartment, even the toilet paper dazzles her.

pp. 219-220
“The toilet paper, too, is a candidate for sainthood. I find this sign of wealth far more convincing than any Mazerati or Jaguar. What toilet paper does for people’s derrieres contributes more to the abyss between the classes than a good many external signs. The paper at Monsieur Ozu’s abode — thick, soft, gentle and delicately perfumed — is there to lavish respect upon a part of the body that, more than any other, is partial to respect.”

When she flushes the toilet, Mozart’s “Requiem” booms forth — literally.

I found myself underlining and returning to savor one passage after another:

pp. 164-165
If you think about it at all seriously, esthetics are really nothing more than an initiation to the Way of Consonance, a sort of Way of the Samurai applied to the intuition of authentic forms. We all have a knowledge of harmony, anchored deep within. it is this knowledge that enables us, at every instant, to apprehend quality in our lives and, on the rare occasions when everything is in perfect harmony, to appreciate it with the apposite intensity. And I am not referring to the sort of beauty that is the exclusive preserve of Art. Those who feel inspired, as I do, by the greatness of small things will pursue them too the very heart of the inessential where, cloaked in everyday attire this greatness will emerge from within a certain ordering of ordinary things and from the certainty that all is as it should be, the conviction that it is fine this way.

p. 272
… beauty consists of its own passing, just as we reach for it. it’s the ephemeral configuration of things in the moment, when you can see both their beauty and their death.

p. 250
… every painting by a Dutch master is an incarnation of Beauty, a dazzling apparition that we can only contemplate through the singular, but that opens a window onto eternity and the timelessness of a sublime form.

p. 204
… this still life incarnates the quintessence of art, the certainty of timelessness. In the scene before our eyes — silent, without life or motion — a time exempt of projects is incarnated, perfection purloined from duration and its weary greed — pleasure without desire, beauty without will.

For art is emotion without desire.

p. 163
Perhaps the Japanese have learned that you can only savor a pleasure when you know it is ephemeral and unique: armed with this knowledge, they are yet able to weave their lives.

And describing a Japanese movie:

pp. 100-101
True novelty is that which does not grow old, despite the passage of time.

The camellia against the moss of the temple, the violet hues of the Kyoto mountains, a blue porcelain cup — this sudden flowering of pure beauty at the heart of ephemeral passion: is this not something we all aspire to? And something that, in our Western civilization, we do not know how to attain?

The contemplation of eternity within the very moment of life.

The translator, Alison Anderson, did an amazing job. Not just the ideas, but the rhythm and the phrasing (even the punctuation — check the use of colons in these passages I’m quoting) are brilliant and memorable. And she did this with the work of an author who is obsessively in love with language in all its details.

p. 156
… grammar is an end in itself and not simply a means: it provides access to the structure and beauty of language…

p. 160
… pity the poor in spirit who know neither the enchantment nor the beauty of language.

This book is a call to action. You don’t read it. The characters become your friends and neighbors. What happens to them happens to you. You too are changed. When I finished I had an urge to go on an extended excursion and visit dozens of old friends who I haven’t seen in many years. Maybe I will. I certainly should. I have lots I need to do, starting now.

pp. 128-129

We have to live with the certainly that we’ll get old and that it won’t look nice or be good or feel happy. And tell ourselves that it’s now that matters: to build something, now, at any price, using all our strength. Always remember that there’s a retirement home waiting somewhere and so we have to surpass ourselves every day, make every day undying. Climb our own personal Everest and do it in such a way that every step is a little bit of eternity.

That’s what the future is for: to build the present, with real plans, made by living people.


Review of “Moonlight in Odessa” by Janet Skeslien Charles (October 15th, 2009)

reviewed by Richard Seltzer, seltzer@samizdat.com

At first, browsing at Barnes and Noble, I was caught by the tone of the opening paragraphs. I enjoyed the humor, the unfamiliar setting. Then I enjoyed getting to know Daria, her unique style and wit, and how she coped in difficult and bizarre circumstances. Then, as the tone grew more serious, I got caught up in the details and problems of life in Odessa today and also as an unmarried young woman. Then I was intrigued by how well the book portrayed the mail-order marriage business — providing the perspective of the hopeful brides-to-be and then showing the problems and disappointments that came later. Your portrayal of her various “loves” (all very different from romantic love) created a unique emotional landscape — a blend of self-deception and hope, of practicality and lust and friendship, mixed with respect for self and for family, for past and future, and desire for children — the likes of which I’ve never encountered before in a novel. Reading this book was a sheer delight. I hope she’ll be publishing more novels soon.


Kindle for Stroke Victims (June 11th, 2011)

My Dad had a stroke a year and a half ago. Since then, he has been unable to talk and he has very limited use of his right arm and leg. He can read, but he can’t hold a printed book and turn the pages. So I got him a Kindle, and taped it to a table in his room so that all the buttons are covered except the on-off button and the bar for advancing a page. I set it up with a book that he wants to read (Lincoln’s Writings). When he turns it on, it automatically goes to the last page of that that he looked at. If he forgets to turn it off, it automatically goes to “sleep” mode, saving battery power. When he wants to look at another book, I’ll start him on that. And when the battery needs recharging (after a couple weeks), I’ll do that for him. I’ll help him with the gadget during my brief daily visits, and he can read on his own whenever he likes.

Perhaps this approach might work for others as well.


Thoughts on the Future of Ebooks and Ebook Reading Devices (April 30th, 2010)

I’ve been ruminating about the future of ebooks and ebook devices and experimenting with converting books to the .epub format. I love my Kindle. But, unfortunately, Amazon is wedded to its own proprietary format for books (.azw). Publishers submit their books online in .txt, .doc, .html or .prc (MobiPocket Reader) format, and their files are automatically converted to .azw. No other reading device manufacturer uses that format. The others are all adopting an “industry standard” know as .epub. Keep in mind that the “standard” is not much of a standard — there are many variations at this point. So complicated books with illustrations and tables might look very different when displayed on different devices. But books that consist of just text, that are rendered simply, can be read on the Sony Reader, the Barnes and Noble Nook, and other new gadgets. In some ways, this marketing battle resembles the old Beta and VHS battle from the early days of videotape. That time Sony had the best technology with beta, but decided to keep that technology proprietary. And Sony’s competitors are agreed on a VHS standard that eventually killed the beta. This time Amazon has the exclusive, proprietary format, and Sony has joined the standards team.

As a reader, why should I care? If I build a library of ebooks, I want some assurance that I’m going to be able to read those books 10 or 20 years from now. I want the books that I buy to be portable from one device to another, and from one generation of device to another. I have half a dozen TVs in my house. And it’s likely that over time, we’ll have more than one kind of ebook reader as well, and I would like the books I buy to “play” in any and all of them.

So as a publisher, what should I and could I do to give my customers the kind of “portability” that I would like for myself?

I’m considering setting my own online store where customers could buy my books directly from me, for immediate download ( at 99 cents each, regardless of size — I can’t sell for less because of contracts with Sony and Barnes/Noble). And I’d like to set that up so when you buy a book, you get two downloads — the same book as a .prc file (that you can read on you Kindle) and also as an .epub file that you can read on the Sony Reader, the Barnes and Noble Nook, and other gadgets. Would you be interested in such a service? (I need to know if there’s serious demand before I can invest the time and money to set that up).

For other Kindle-related tips and thoughts, please check my Kindle web page at http://www.samizdat.com/kindle/


One Way to Deal with the Google-Analytics Problem (December 18th, 2010)

I have posted repeatedly over the last couple months to a Google forum, trying to get a solution to a problem that has been tormenting me.

Frequently, randomly, regardless of what browser I used and even on a new out-of-the-box computer, much less one just scanned for viruses, to would be redirected to pages of major corporations, as if I had clicked on a ad of theirs.  At the bottom of my browser window, I would see a reference to google-analytics as the redirect happened.  I’d also often see references to epoclick and clicksor.  Sometimes second and third advertising windows would open up.  Sometimes in the background, and sometimes kicking me off the page I was trying to read.  The Google forum I’m talking about is located at

http://www.google.com/support/forum/p/Web+Search/thread?tid=08159410ba969caa&hl=en&fid=08159410ba969caa000497ba99363f1d

Finally someone in the forum pointed me to “ghostery” which has a browser add-on (for IE, FireFox, Chrome, and Safari; and which seems to work on Seamonkey too), which can block scripts. In particular it can block google-analytics code.

Using that add-on on both FireFox and Seamonkey, for me the problem is greatly diminished. It doesn’t completely go away.  One of those unwanted/unaskedfor pages occasionally appears in the background, but I can go about my business.

If you are experiencing similar problems, you should give this a try.

And, of course, Google should wake up and do what it can to stop this, since otherwise millions of people might well choose to block google-analytics code, which certainly would not be good for their business model.


Costco Yes, HP No (October 22nd, 2010)

My six-week-old HP Pavillion desktop computer crashed.  Following the insteructions in the lit that came with the computer, I called HP support.  Over the course of a three-hour phone call, the tech stepped me through disassembling the computer and testing one possibility after another, the tech concluded that it was a bad motherboard.  The computer was under warrantee.  This was the computer I used for my business.  HP’s response was totally unacceptable.

They would not replace the defective machine.  They did offer to fix it.  But they had no service agreements with local computer service companies.  Rather they would send a box to me (2-3 business days).  Then they would work onthe machine (7-10 business days).  Then they would ship it back to me (2-3 business days).

Note that they speak in the archaic terms of “business days”.  I and most other people who have Internet-based businesses, work seven days a week and at all kinds of odd hours of the night.  But HP shuts down nights and weekends.

In other words, I would be without a computer for about three weeks.  And in the process of “fixing” the machine, they would erase everything on my hard drive.

Fortunately I had backed up nearly all my data on an external drive.  But it would take me days to reinstall software and change default settings to the point that I could do real work.  And if they were going to erase everything, there was no advantage whatever to having them fix the machine.  I’d be better off with a new one, which they would not provide.

I talked to the manager and the manager of the manager.  They could have shipped me a new computer or a refurbished one over night.  But they wouldn’t.

From the excuses I heard, it appears that HP evaluates their service department separately and based on revenue goals. They have to keep repair/replacement costs low, and warrantee fees high for their numbers to look good.

Sounds like a formula for corporate disaster.  They should have corporate-wide goals that put the focus on pleasing and retaining customers, instead of the service department cutting corners and infuriating current customers, while the marketing department spends millions to attract new customers.

I will certainly never buy another HP product, nor would I ever consider investing in HP stock.  (Even though I worked for DEC for 19 years, and a good-size chunk of today’s HP comes from their having bought Compaq, which bought DEC).

After having wasted an hour (after the 3-hour tech marathon) talking to managers who wouldn’t listen, I went to bed.

The next morning, I took a close look at the Costco receipt I got when I bought that computer there.  There I saw they have a 90-day no questions asked returns policy on all computers.  I called Costco at 8 AM on Saturday (5 AM where the Costco customer service people sit.)  In one minute, they confirmed their policy and gave me the number of my local store.  Those folks also answered immediately and confirmed that all I had to do was bring all the pieces to the store — I did not need the original packaging.  I did so.  They immediately paid me back in cash (because I had made the purchase using a debit card).  Then I walked over to the product side of the store and bought another computer.

Lessons learned:

1) PCs today are a volume consumer business that requires customer-oriented, no-hassle, fast and convenient customer service — which Costco has and HP doesn’t.  Whenever I need new computer-related gear, I’ll go to Costco first.

2) Computer manufacturers, like HP should reevaluate their service policies. Customers, not cost-cutting should come first.  They also should realize that the hardware they sell is of very little significance to the customer.  Customers value 1) their personal/business data, 2) their installed software with all its setting and 3) their own time.  They should modify their designs to insure that data is preserved (that standard repair procedures don’t require wiping the hard drive).  That could be simply achieved that including two hard drives, one for the software and one for the data.  Beyond that, they should strive to create consistent reproducible systems.  The manufacturer should be able to install a new motherboard and have it automatically able to communicate with the other manufacturer-supplied parts, including the hard drive, complete with all the already-installed software.  Then a customer with a problem like mine should be given a choice of waiting a couple of weeks to get back a working system with all the data and software and settings as they were before; or getting a new or refurbished system within a day (either shipped overnight or to be picked up at a local store).

This site is published by Samizdat Express, 213 Deerfield Lane, Orange, CT 06477  info@samizdat.com privacy statement

Use this search box to find anything at this site:

Google
 Websamizdat.com